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Take Our Customer Survey
 

1001 Bedford Street,
Bridgewater, MA 02324

1-800-437-3844
Fax: 508-697-0043

 
Customer Feedback
As a valued customer, we welcome your comments and suggestions for our services so that we can continue to make improvements to best meet your transportation needs. Please take a few moments to let us know how we can serve you better. We would appreciate hearing from you. If you have questions or comments with regard to this survey, please contact us at (508) 697-0017.

Thank you!
Customer Survey Form
Organization Name:
 Contact Name:
We ask you to rate the following on a scale of 1 to 5 (1 being most satisfactory, 5 being least satisfactory) based on your experience and feedback from your client/ employee passenger.
Office Staff Rating
a. Telephone Courtesy 1 2 3 4 5
b. Knowledge of Policies/Services 1 2 3 4 5
c. Handling of Reservation 1 2 3 4 5
Drivers Rating
a. Appearance 1 2 3 4 5
b. Courtesy of Service 1 2 3 4 5
c. Safe Manner of Operation 1 2 3 4 5
d. Knowledge of Roadways 1 2 3 4 5
e. Timeliness of Driver's Arrival 1 2 3 4 5
f. Assistance with Passenger Needs 1 2 3 4 5
Vehicles Rating
a. Exterior/Interior Appearance 1 2 3 4 5
b. Cleanliness 1 2 3 4 5
c. Safety 1 2 3 4 5
d. Operation of Equipment (such as lift) 1 2 3 4 5
Overall Rating
Rating of Overall Service 1 2 3 4 5
Competitiveness of Rate Charged 1 2 3 4 5
Satisfaction with
Company's Response to Problems		 1 2 3 4 5
 
What are some of the things you like best about our company?
What improvements, if any, would you like to see in our transportation services?
Additional Comments:
Copyright © 2002-2012  Bill's Taxi Service, Inc   All rights reserved. Last revised: September 6, 2012
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